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Virtel Flooring Services

Privacy Policy

How we collect, use, and protect your information.

Last updated: July 10, 2026

Virtel Flooring Services(“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or providing your information to us, you agree to the practices described here.

Information We Collect

We collect information you voluntarily provide when you request a quote, contact us, or communicate with us through our website, chat widget, phone, email, or text message. This may include:

  • Your name
  • Your phone number
  • Your email address
  • Your service address or project location
  • Details about the flooring project or service you request

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide requested quotes or estimates
  • Schedule and perform flooring services
  • Communicate with you about your project, appointments, and account
  • Send you appointment reminders, updates, and customer service messages
  • Improve our services and website
  • Comply with legal obligations

SMS / Text Messaging Consent

When you provide your phone number and opt in through our website forms, chat widget, or in the course of doing business with us, you consent to receive text messages (SMS/MMS) from Virtel Flooring Services related to your inquiry, quotes, appointments, service updates, and customer care.

  • Message frequency varies based on your interaction with us.
  • Message and data rates may apply depending on your mobile carrier and plan.
  • You can opt out at any time by replying STOP to any text message. After you reply STOP, you will receive one final message confirming that you have been unsubscribed.
  • For help, reply HELP or contact us at (509) 948-0518 or virtelfloors@yahoo.com.
  • Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Your Information

We do not sell, rent, or trade your personal information. We do not buy or sell leads, and we do not participate in affiliate lead-sharing programs. We may share limited information only with trusted service providers who help us operate our business (such as our communications and scheduling platform), and only to the extent necessary to provide our services to you. As stated above, text messaging opt-in data and consent are never shared with any third parties.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may opt out of text messages at any time by replying STOP. You may request that we update or delete your personal information by contacting us using the details below. You may also decline to provide certain information, though this may limit our ability to provide services to you.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

See also our Terms of Service.